STANDARD BOOKING TERMS & CONDITIONS FOR ALQUEMIE
Definitions in these booking conditions
“We” or “us” or “our” means Alquemie, ACN 83 094 378 168 – “you” or “your” means the person/people travelling – “travel arrangements” means the tours, holidays, transfers, accommodation we book for you – “supplier” means the person or company operating the services that we book for you – “booking conditions” means the terms and conditions set out hereunder.
Booking your holiday
A booking is accepted only after we receive a completed booking form and a non-refundable deposit of 20% of the value of the travel arrangements, (or full pre-payment for any accommodation booked in Sydney over NYE (December 31st), or when expressly required by a supplier). If the booking is made within 65 days of the travel date, then full payment is required at the time of confirmation. Payment of a deposit and your submission of a completed booking form will indicate an acceptance of these booking conditions by you.
The balance of payment due for your travel arrangements must be paid by you not later than 65 days before the travel date. For credit card payment, a handling fee applies of 3% for Visa, MasterCard, and American Express.
We offer our clients customised packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur because of different reasons such as governmental action, currency exchange rate fluctuation, increases in suppliers’ prices, etc. Some suppliers we contract only offer dynamic pricing. Where these suppliers are used in an itinerary, costs will be subject to change until the booking is finalised. If the price of your travel arrangements is increased by matters out of our control then you must either pay the additional price to us when we request it or cancel your travel arrangements in accordance with these booking terms & conditions.
Once an itinerary has been fully paid, we consider the itinerary finalised. Voluntary amendments after this time will incur an amendment fee of AU$150 per amendment. This is in addition to any cancellation or other charges levied by suppliers. While we will endeavour to provide all travel arrangements as confirmed, reasonable last-minute changes in the travel arrangements may be necessary. These are usually performed on the recommendation and advice of the operator of the tour or experience.
Cancellation of your travel arrangements by you must be notified to us in writing and will take effect the day we receive it. The following penalties will apply dependent upon the number of days before your travel arrangements commence, (unless a longer period of time is specified in the quote above, in which case the strictest penalty would apply):
- More than 65 days – forfeit of the 20% deposit
- Between 35 and 65 days – 50% of land cost (including charter flights & any additional supplier fees)
- Less than 35 days – no refund
*Commercial air flight and airfare cancellation charges will be incurred by you in accordance with airline tariff regulations and will vary according to the type of airfare utilised. No refund is available to you for cancellations after commencement of your travel arrangements or on unused services. Our cancellation provisions hereby override any conflicting cancellation provisions set out by any suppliers used by us, unless the supplier’s provisions are stricter (ie. special event dates).
Passports and visas
You must ensure that your passport and travel documentation is in order and that you have obtained the necessary visa and all other requirements for your travel arrangements. We will not be held responsible for you travelling without the correct travel documents.
International and domestic air bookings
As travel arrangements may be booked to connect with international and domestic air flights it is your responsibility to keep us updated as to flight times and numbers of flights booked by you.
It is a recommendation that you have adequate travel insurance for the full duration of your travel in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is at your sole discretion.
We act only as a coordinator for all passengers (including you) with respect to services provided by underlying suppliers, including hotels, lodges, restaurants, road transport providers, professional guides, air charter services, and other activities. We do not own, manage, control or operate any transportation vehicle, any hotel or any other supplier of services. All bookings with us are therefore subject to the limitations of liability imposed by the underlying suppliers involved in your travel arrangements. We assume no responsibility for any loss, damage to baggage or property or for injury, illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, acts of god etc. Or any other loss arising from or pursuant to your travel arrangements.
If any of these booking conditions are invalid or unenforceable then subject to law, all other provisions of these booking conditions shall be and continue to be valid and enforceable.
When your booking is confirmed with us, a contract between us and you is constituted. That contract and these booking terms and conditions shall be governed in all respects by the laws of Australia. Should the unlikely situation arise that you encounter some problem on your travel arrangements it is always better to try and solve it on the spot with the supplier of the services involved. If this is not possible and you wish to lodge a complaint this should be sent to us in writing.